Sorry As A Service
Sorry As A Service is a customer retention platform that enables businesses to send apologies, measure, track and optimise their retention activities and reduce churn. The service helps companies to predict churn when a customer complains or has an issue, and then suggests the most effective actions for the agent for rebuilding relationships and retaining customers. Sorry As A Service integrates with CRMs either through a browser plugin, or directly with an API. Its network of local apology partners in Europe – chocolateries, restaurants and flower shops enables companies to dispatch personalised apologies quickly and cost efficiently.
Accelerator: Batch 5, Spring 2015